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Your Questions Answered

September 3, 2013

Originally published July 25, 2011

Does your voicemail still have DCH as your place of employment?  You are not the only one in DPH with a DCH voicemail message.  PHWEEK is your resource and guide to quick and accurate information about the new Department and how to set up your new outgoing message or voicemail.  You asked questions.  PHWEEK found answers. 

Q: How do I change my voicemail?

A:  DPH uses Unified Arts Unified Messaging service.  To get started, you will need to register or confirm your phone number on-line.  Go towww.gavoicemail.com to register and/or confirm your account.  Once you do this, you will be able to set up or change your GA voicemail.

Click on Register Account

Type in your desk phone number (e.g. 4041234567).  Confirm phone number by typing it in again (e.g. (4041234567).

Enter the PIN you currently use to access your voicemail. If a new voicemail, register a new PIN.  Follow the instructions on how to set up your new PIN.

Click Next. 

Set up your Profile.

Click Next.

Confirm Profile set up is correct.

Continue until you complete the registration process.

If you have problems with voicemail registration or recording a new outgoing message, contact your administrator for assistance.

Q:  What should my outgoing message say to callers?

A:  Below is a sample script of what your voicemail should say to callers. Remember to always be professional and courteous.  Be sure to smile when recording your message... you’d be surprised how your tone really changes.  Turn off cell phones or other background noises when recording.  And remember to change your voicemail to alert callers of new phone numbers, leave away from the office, etc.  It’s great customer service.

Script:

Hi! Thank you for calling the Georgia Department of Public Health.  You’ve reached the voicemail for (INSERT FIRST AND LAST NAME) in the Office of (INSERT OFFICE OR PROGRAM).  I’ve stepped away from my office or I’m on another call. (You can also say, “I’m with another customer.”)  Please leave a detailed message at the tone and I’ll be sure to get back to you at my earliest convenience.  I look forward to speaking to you and thank you for calling the Georgia Department of Public Health.