Technical Issues

  • If I have general questions about the Georgia PDMP, how do I resolve them?

    For general questions, contact the Georgia Department of Public Health PDMP staff at 404-463-1517 or email [email protected].

    Assistance after business hours and on the weekends may be provided by Appriss at 1-855-542-4767.

  •  If I am having trouble uploading my prescription data what should I do?

    Appriss handles all prescription data uploads, so if you are a prescriber or pharmacy having difficulties uploading your data, please call Appriss at 1-855-542-4767 for assistance.

  • What do I do if I’ve registered in the Georgia PDMP but I’ve forgotten my password?

    Go to and click on “reset password.” Enter your email address and a link will be emailed to you with instructions on resetting your password.

  • Do I have to manually key in my assigned login ID each time I log in to Georgia PDMP?


  • Do all dispensing reports have to be filed electronically?

    All dispensing reports must be filed electronically unless the dispenser has obtained a waiver from the Georgia Department of Public Health on the grounds of undue hardship.

  • How do I report if the Georgia PDMP is down?

    Please send an email to [email protected] with as much detail as possible about the issue and your contact information.